Legal
The terms governing your use of Kigali Glow and any purchases made with us.
Last Updated: [Date]
Welcome to Kigali Glow.
These Terms and Conditions (“Terms,” “Terms and Conditions,” or “Agreement”) govern your access to and use of the Kigali Glow website, online store, products, services, and any other services provided by Kigali Glow (“Kigali Glow,” “we,” “us,” or “our”).
By accessing our website, browsing our products, creating an account, placing an order, or purchasing any product from Kigali Glow, you agree to be bound by these Terms and Conditions.
Please read these Terms carefully before using our website or placing an order.
If you do not agree with these Terms, please do not use our website or purchase products through our services.
Kigali Glow is a fashion and accessories business based in Rwanda.
We offer a range of products, which may include:
Bracelets;
Watches;
Purses;
Handbags;
Wallets;
Jewelry;
Fashion accessories;
Gifts;
Bags;
Belts; and
Other related products.
Our products may be available for purchase through our website, social media pages, physical location, or other sales channels operated by Kigali Glow.
By using our website or purchasing from Kigali Glow, you confirm that:
You are legally capable of entering into a binding agreement under applicable law;
The information you provide to us is accurate and complete;
You will use our website and services lawfully;
You will not use our website for fraudulent or unauthorized purposes; and
You will comply with these Terms and all applicable laws and regulations.
If you are purchasing a product on behalf of another person, you confirm that you have the authority to provide the necessary information and place the order.
We make reasonable efforts to ensure that product descriptions, photographs, prices, colors, sizes, specifications, and other information displayed on our website are accurate.
However, there may occasionally be differences between the appearance of a product displayed on your device and the actual product.
For example, colors may appear slightly different depending on your phone, computer, screen settings, lighting, photography, or other factors.
Product measurements may also have minor variations.
We reserve the right to:
Correct product descriptions;
Correct pricing errors;
Update product information;
Change product specifications;
Discontinue products;
Limit quantities available for purchase; and
Change product availability without prior notice.
We do not guarantee that every product displayed on our website will always be available.
All products are subject to availability.
Adding an item to your shopping cart does not necessarily mean that the item has been reserved for you.
A product may become unavailable before you complete your purchase.
If an item becomes unavailable after you have placed an order, we may contact you and offer:
A replacement product;
An alternative product;
A refund; or
Another appropriate solution.
If we cannot fulfill your order, we will make reasonable efforts to inform you as soon as possible.
All product prices displayed on our website are stated in Rwandan Francs (RWF) unless otherwise indicated.
Prices may change from time to time.
A price change will not affect an order that has already been accepted and confirmed, except where required by law or where there has been an obvious pricing or technical error.
Prices may exclude delivery fees or other applicable charges unless clearly stated otherwise.
The total amount payable will be shown before you complete your purchase, where technically possible.
Although we make reasonable efforts to ensure that all prices are accurate, errors may occasionally occur.
If a product is listed at an obviously incorrect price due to a typographical, technical, or system error, we reserve the right to cancel the affected order.
If you have already paid for the affected order, we will provide an appropriate refund where applicable.
To place an order, you may be required to provide information such as:
Full name;
Telephone number;
Email address;
Delivery address or location;
Selected products;
Quantity;
Preferred payment method; and
Other information necessary to complete the order.
You are responsible for ensuring that the information provided is accurate.
In particular, you should ensure that your telephone number and delivery location are correct.
Kigali Glow is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, telephone, or another communication method.
An order confirmation means that we have received your order. It does not necessarily mean that the order has been fully accepted or that the product is guaranteed to be available until we have confirmed the order.
We reserve the right to refuse or cancel an order in circumstances including:
The product is unavailable;
There is an obvious pricing or product description error;
We suspect fraudulent or unauthorized activity;
The customer has provided inaccurate information;
Delivery cannot reasonably be completed;
The order appears to have been placed in violation of these Terms; or
Other legitimate business or legal reasons apply.
If we cancel an order that has already been paid for, we will provide an appropriate refund where applicable.
Kigali Glow may offer several payment methods, which may include:
Mobile Money;
Airtel Money;
Bank transfer;
Debit or credit cards;
Cash on delivery, where available; and
Other payment methods displayed on our website.
Payment options may vary depending on the customer's location, order, availability, or other circumstances.
Where payment is processed through a third-party payment provider, the payment provider's terms and policies may also apply.
Kigali Glow does not request customers to provide confidential payment credentials, PINs, or passwords through unofficial channels.
Customers should be cautious of fraudulent individuals pretending to represent Kigali Glow.
An order may not be processed until the required payment has been successfully confirmed.
If a payment fails, is reversed, is disputed, or cannot be verified, we may delay or cancel the relevant order.
Customers should retain payment confirmations or transaction references until their order has been successfully completed.
Kigali Glow may offer delivery services within Kigali and/or other locations in Rwanda, depending on availability.
Delivery times provided on our website or through customer service are estimates unless expressly stated otherwise.
Delivery may be affected by:
Traffic;
Weather;
Public holidays;
Incorrect customer information;
Customer unavailability;
Delivery partner delays;
Unexpected operational problems;
High order volumes; or
Circumstances beyond our reasonable control.
We will make reasonable efforts to deliver orders within the estimated timeframe.
However, we cannot guarantee a specific delivery time unless expressly agreed.
Customers are responsible for providing an accurate delivery location and a reachable telephone number.
If a delivery driver or delivery partner is unable to reach the customer because the customer:
Provided an incorrect address;
Provided an incorrect telephone number;
Is unavailable;
Does not respond to calls or messages; or
Is otherwise unable to receive the order,
additional delivery arrangements or charges may apply.
Where appropriate, Kigali Glow may contact the customer to arrange another delivery attempt.
Delivery fees may vary depending on:
Delivery location;
Order size;
Delivery method;
Delivery partner;
Distance; and
Other operational factors.
Any applicable delivery fee will be communicated to the customer before the order is finalized where reasonably possible.
Customers should inspect their order when receiving it where reasonably possible.
If the product appears to be damaged, incorrect, or significantly different from the ordered product, please contact Kigali Glow as soon as possible.
Customers may be required to provide photographs, videos, order information, or other evidence to help us investigate a delivery or product issue.
Kigali Glow wants customers to be satisfied with their purchases.
Subject to applicable law and the specific product, we may accept returns or exchanges where:
The wrong product was delivered;
The product arrived damaged;
The product has a manufacturing defect; or
Another return or exchange circumstance accepted by Kigali Glow applies.
Products returned for exchange or return may need to:
Be unused;
Be in their original condition;
Include original packaging where applicable;
Include accessories originally supplied with the product; and
Be accompanied by proof of purchase.
Certain products may not be eligible for return or exchange due to hygiene, personalization, damage caused by the customer, or other legitimate reasons.
Our customer service team will provide instructions regarding the applicable return or exchange process.
Unless otherwise required by applicable law or expressly stated by Kigali Glow, a change-of-mind return is not automatically guaranteed.
For example, if a customer simply changes their mind after purchasing a bracelet, purse, wallet, or watch, Kigali Glow may determine whether an exchange, store credit, or refund is available based on the circumstances and our applicable return policy.
Any applicable return conditions must be followed.
Where a refund is approved, the refund method may depend on the original payment method and the circumstances of the refund.
Refunds may be processed through:
The original payment method;
Mobile Money;
Bank transfer;
Another agreed payment method; or
Another appropriate method.
The time required for a refund to appear in the customer's account may depend on the relevant payment provider or financial institution.
Delivery fees may not always be refundable, depending on the reason for the return and applicable law.
Customers are responsible for properly caring for products after purchase.
Different products may require different care.
For example, customers should follow any care instructions provided with watches, bracelets, jewelry, purses, wallets, or other accessories.
Kigali Glow may not be responsible for damage caused by:
Improper use;
Accidental damage;
Water exposure where the product is not water-resistant;
Chemicals;
Perfume or cosmetics;
Excessive force;
Scratches;
Normal wear and tear;
Improper storage;
Unauthorized repairs or modifications; or
Failure to follow care instructions.
Where Kigali Glow sells watches or other delicate accessories, customers should use and maintain these products according to the instructions supplied with the product.
Unless a product is specifically represented as water-resistant or waterproof, customers should avoid exposing it to water or excessive moisture.
Any warranty or guarantee applicable to a particular product will be communicated separately.
If our website allows customers to create accounts, you are responsible for maintaining the confidentiality of your account credentials.
You agree to:
Keep your password confidential;
Use accurate account information;
Notify us if you believe your account has been compromised; and
Log out of your account when using a shared device.
Kigali Glow is not responsible for unauthorized activity resulting from a customer's failure to protect their account credentials, except where otherwise required by law.
We reserve the right to suspend or terminate an account where we reasonably believe that it has been used fraudulently, unlawfully, or in violation of these Terms.
Kigali Glow may occasionally offer:
Discount codes;
Flash sales;
Seasonal promotions;
Loyalty rewards;
Free delivery promotions;
Competitions;
Giveaways; and
Other promotional offers.
Each promotion may have its own terms and conditions.
Unless expressly stated otherwise, promotions cannot be combined with other discounts or offers.
We reserve the right to withdraw or modify a promotion where reasonably necessary, subject to applicable law.
Discount codes may be subject to:
Expiration dates;
Minimum purchase requirements;
Product exclusions;
One-time use restrictions;
Customer eligibility requirements; or
Other conditions communicated with the promotion.
Discount codes may not be sold, transferred, reproduced, or used fraudulently.
All content on the Kigali Glow website, unless otherwise stated, belongs to Kigali Glow or is used with permission.
This may include:
Logos;
Brand names;
Product photographs;
Product descriptions;
Website design;
Graphics;
Videos;
Text;
Illustrations;
Marketing materials;
Icons;
Product catalogs; and
Other original content.
You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission.
You may view and use the website for personal, lawful shopping purposes.
Product photographs displayed on our website and social media channels are intended to provide customers with a representation of our products.
Images may sometimes be affected by:
Lighting;
Camera settings;
Screen settings;
Product positioning; or
Photography conditions.
Actual product appearance may therefore differ slightly from photographs.
You agree not to use our website or services to:
Commit fraud;
Conduct unlawful activities;
Attempt to gain unauthorized access to our systems;
Introduce viruses, malware, or harmful code;
Interfere with website operations;
Scrape or copy website content without permission;
Impersonate Kigali Glow or its employees;
Use stolen payment information;
Place fraudulent orders;
Abuse promotional offers;
Harass our employees, delivery partners, or customers; or
Violate any applicable law.
We reserve the right to investigate suspected misuse and take appropriate action.
When you provide your telephone number, email address, or other contact details, you agree that we may use those details to communicate with you regarding:
Orders;
Payments;
Delivery;
Returns;
Customer service;
Account activity;
Security;
Important service announcements; and
Other matters relating to your relationship with Kigali Glow.
Marketing communications will be handled in accordance with our Privacy Policy and applicable law.
Our website may use or integrate with third-party services, including:
Payment providers;
Delivery companies;
Website hosting providers;
Analytics providers;
Social media platforms;
Communication services; and
Other technology providers.
Your use of third-party services may be subject to their own terms and conditions.
Kigali Glow is not responsible for services that are operated independently by third parties, although we will make reasonable efforts to work with reputable service providers.
We aim to keep our website available and functioning properly.
However, we do not guarantee that the website will always be:
Available;
Error-free;
Uninterrupted;
Secure from every possible threat; or
Free from technical problems.
The website may occasionally be unavailable due to maintenance, upgrades, technical problems, security incidents, network problems, or circumstances beyond our control.
We make reasonable efforts to ensure that information on our website is accurate and current.
However, errors may occasionally occur.
This may include errors relating to:
Product prices;
Product availability;
Product descriptions;
Images;
Promotions;
Delivery information; or
Other website content.
We reserve the right to correct errors and update information when necessary.
To the extent permitted by applicable law, Kigali Glow will not be responsible for losses or damages resulting from circumstances beyond our reasonable control.
This may include:
Internet or network failures;
Third-party service interruptions;
Delivery delays caused by circumstances beyond our control;
Natural disasters;
Government restrictions;
Public emergencies;
Strikes;
Severe weather;
Technical failures; or
Other force majeure events.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Kigali Glow will not be considered in breach of these Terms where we are unable to perform an obligation because of circumstances beyond our reasonable control.
Such circumstances may include natural disasters, epidemics, war, civil unrest, government actions, transportation disruptions, major technical failures, power outages, internet failures, strikes, or other extraordinary events.
We will make reasonable efforts to resume normal operations as soon as reasonably possible.
Your use of our website is also subject to our Privacy Policy, which explains how Kigali Glow collects, uses, stores, and protects personal information.
Our Privacy Policy forms part of these Terms and Conditions.
We value customer feedback.
If you voluntarily provide suggestions, ideas, reviews, or feedback about our products or services, you agree that we may use that feedback to improve our business without being required to pay compensation for the use of the feedback, unless otherwise agreed.
We will continue to handle any personal information contained in feedback in accordance with our Privacy Policy and applicable law.
Kigali Glow may update these Terms and Conditions from time to time.
Changes may be made to reflect:
Changes in our products or services;
Changes to our website;
Changes in business practices;
Changes in technology;
Changes in legal or regulatory requirements; or
Other legitimate business reasons.
When we update these Terms, we will change the “Last Updated” date at the top of this page.
Your continued use of our website after updated Terms are posted may constitute acceptance of the revised Terms, to the extent permitted by applicable law.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.
The remaining provisions will continue to apply.
If Kigali Glow does not immediately enforce a particular provision of these Terms, this does not mean that we have waived our right to enforce that provision in the future.
These Terms, together with our Privacy Policy and any other policies expressly incorporated into these Terms, constitute the agreement between you and Kigali Glow regarding your use of our website and purchase of our products, subject to applicable law.
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the Republic of Rwanda.
Any dispute relating to these Terms or your use of our services shall be addressed in accordance with applicable Rwandan law and through the appropriate legal or dispute-resolution mechanisms.
Nothing in these Terms is intended to remove or restrict any rights that consumers may have under applicable law.
If you have questions about these Terms and Conditions, an order, a product, a return, or any other matter relating to Kigali Glow, please contact us:
Kigali Glow
Business Address: [Full Business Address, Kigali, Rwanda]
Telephone: [Phone Number]
WhatsApp: [WhatsApp Number]
Email: [Email Address]
Website: [Website URL]
Customer Service Hours: [Business Hours]
By using the Kigali Glow website, creating an account, placing an order, or purchasing products from us, you acknowledge that you have read and understood these Terms and Conditions and agree to comply with them.
Thank you for choosing Kigali Glow.
Kigali Glow — [Your Tagline]
